Track your order
Enter your order number and email and we'll point you to the latest status. Standard shipping arrives in 9-15 days from the date you order.
Here's how to see your live status
Order
Your order confirmation email contains a live tracking link. It updates the moment your kit ships (1-2 business days after ordering).
Search your inbox for "HeldMemory" — the shipping confirmation includes the carrier and tracking number.
Can't find the email, or want a human to check? We'll look it up for you within one business day.
Contact us with this order number and we'll reply with your live tracking link.
